"I just wanted to share my agreement with your initial statement at the training yesterday that 'we are very lucky to have Bill'. Charlie and I both have nothing but great things to say about yesterday's training. To have access to a trainer with such a breadth and depth of experience and knowledge is a fantastic opportunity. Any other courses offered by NTI and taught by Bill would be great additions to the PPTA calendar."


Dessa Chittester – Chief Operating Officer

Area Transportation Authority



“ I recently had the privilege of participating in both the online PennTRAIN Supervisory & Management Skills Modules, as well attending the instructor-led final Tracks, at State College in PA. I found the courses very informative and practical, with many beneficial strategies/ skills, for enhancing my Supervisory, Management and Leadership skills. Any opportunity to learn and further increase personal skill sets that will assist in building positive work relationships is a win-win for all.

I truly enjoyed the “participation encouraged” style of the instructor led classroom modules, taught by Paul Caulfield. He provided a relaxed, fun, encouraging environment, which allowed all to shine and share. I would recommend these modules, as a minimum, to anyone who is looking at leading and managing peers.”


Mike Bismeyer

Sales Manager- Transit Division




"The class PPTA offered for Professional Supervisor/Manager Program Instructor Led Training was very insightful and knowledgeable. It brought to my attention many different views and understanding we as Supervisor/Manager need to address in ourselves and everyday work environment.  I enjoyed the class and would recommend it.”


Ken Morder

Centre Area Transportation Authority




“Just wanted to drop you an e-mail letting you know how much I enjoyed the training in State College.  Paul was wonderful  and did a great job.  He kept my interest the whole time and the hands-on participation was awesome. I learned more in those 2 training days than I learned as a Supervisor for Operations in the last 7 months.


Thanks again, and I look forward to more training in the future.


Leigh Ann Kanish

CATA Operations Supervisor




"The training provided at SEPTA through PennTRAIN and the trainers instructing course was excellent. The information provided in the course was very good and able to be put to use immediately. The trainers were very well versed in not only their area of expertise, but most other aspects of the equipment as well, able to answer any and all questions that would arise throughout the course. The instructors were also able to identify needs of the individual student to be able to tailor the material for each individual, taking more time or advancing where appropriate. The only suggestion I would have would be for more hands on type to accompany the parts that were strictly classroom material. The hands on parts of the course were excellent due to the fact that you could immediately practice what you were being taught, and more of that would be welcome. Would love to see more co-workers go through the many programs SEPTA has to offer."


Josh Clelan

Capital Area Transit